- We will ship anything anywhere but please know that international shipments take time and that we recommend EXPRESS for International orders and Priority for order within the USA.
- We ship as fast as possible but it is possible that your order will have to be made in the order it was received, so be patient - especially if you ordered a custom, special order or Left-handed part. We won't forget you. Quality craftsmanship takes time and it will be worth the wait!
- Refunds are given by store credit only. If your part is not defective, you own it. We will not play the buyer's remorse swapping game! If you return a product, it will be subject to 10% restocking fee.
- We are only a 2-man operation. We spend most of our time operating large, loud machines. If you try to call us and we don't answer, it is probably because we are working on the machines. Leave a message or email us and we will get back to you as soon as possible.
We will ship anywhere in the world! There are only a few places that we cannot ship to that do not have reliable courier or postal services. KGC uses USPS Priority and Express Mail and First Class for delivery our products. Package tracking is ONLY available if you select Express shipping. We reccommend that if you are ordering internationally - you choose Express shipping! Priority and First Class mail can not guarantee delivery outside the United States and DO NOT offer tracking outside the US.
KGC is not responsible for any packages shipped outside the US via USPS priority or First Class. All sales shipped via USPS Priority or First Class are to be considered complete once shipped. Please be aware of the risk involved if you do not live in the United States.
If you select First Class Mail, please be sure that you are only purchasing ONE SMALL ITEM or a few very small and light items! We will have to contact you for a shipping upgrade if your order is over 13 ounces in weight and you have selected First Class.
We ship on TUESDAY and FRIDAY ONLY! Unless under special circumstances that have been communicated, your order will only ship out on these two days.
We always ship your order as fast as possible, but please keep in mind that there can be many reasons for delay. Many of the items on this website are custom made to order and others may not be regular stocking items - this could delay your shipment anywhere from a few days to a few months depending on what you have ordered. If you have questions regarding your order, please contact us directly.
We back up each and every one of our products 100% for quality of workmanship and for perfect functionality. Our products perform exactly as we say they do and our return policy backs that up. We will accept returns within 5 days of reciept of your KGC product - even if you just plain don't like it. Shipping costs are non-refundable. KGC can also not be held responsible for any additional costs regarding installation of our products or modification of your instrument under any circumstances. Please also keep in mind that products that have been custom engraved or custom manufactured to your specs cannot be returned. Any return or cancellation is subject to a 10% restocking fee and refund will be given in the form of store credit which can be used toward any purchase at KillerGuitarComponents.com.
For your protection, our website is secured with SSL encryption - your payment info, credit card numbers and all personal information is protected to the highest standards. All payments are processed through PayPal or directly through KGC's Credit Card portal (authorize.net) PayPal allows for you to pay via Credit Card without a PayPal account or by using your PayPal account directly. For your security and ours, PayPal provides top notch service and support including buyer protection and the highest in online security measures. Once payment is complete through PayPal, we receive your order and can process it as soon as possible.
All direct credit card orders are processed by Authorize.net. This is a processing company with a great reputation for secure transactions and you can rest assured that KGC takes all of the security measures necessary to protect your information.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
www.killerguitarcomponents.com is registered with the Authorize.Net Verified Merchant Seal program.
Killer Guitar Components feels that your information should always stay secure. We do not share any of your personal information (name, address, email, payment info, user ID, password) with anyone. This information is for use only to Killer Guitar Components for processing and follow-up purposes. You are safe with KGC!